Due to the sensitivity of the email I cant disclose, but I can however mention that I managed to get the freedom pass for the person in Southgate who desperately needed it.
Good Morning Councillor Ioannou,
Thank you for raising this case to my attention.
I am sorry to learn of the delays that the family have ensured. Unfortunately due to staff shortages, for one reason or another, the Freedom Pass applications have not been processed as promptly as would be anticipated. For this I do apologise.
This morning I have approved the Freedom Pass application for XXX. The Freedom Pass has been ordered from London Councils, who will post the Freedom Pass to the home address. The pass will be delivered within 10 days.
I If there is any further assistance I can provide, please do not hesitate to contact me directly.