Original Email:

Dear Department,

There is a borken bollard and a grass verge issue on the road above. Can we please have it resolved.

Response:

Dear Cllr  Ioannou

Thank you for your email dated 12 January 2020, regarding Winchmore Hill Road bollards . I can inform you that an inspection has been carried out and  only one bollard had been removed by the kerb.

It was also noted that there is a lot of grass verge damaged by the cross over to numbers 198 and 200. An order has been raised with our contractor to install 3 no bollards and the damaged grassed areas to be reinstated with turf. I addition I ‘ve  informed our crossover enforcement team, of the damaged caused, and requested that the team send a letter to the owners to extend their existing cross over to accommodate their large vehicles.

We will be looking to install the bollards and  reinstate the area  to its original condition within the next 4 weeks weather permitting.

Hope this answers you query

Original Email:

Dear Department,

This is the state of fly tipping behind the Southgate high street, N14. The aces road is next to the opticians, opposite the KFC. Down the access road and turn left and all the way down it is covered in rubbish.

This only reinforces the case for the gate of the access road- that Enfield council installed and manage- should be locked by council guard and thus the area can be maintained properly.

Kind Regards,

Councillor Stephanos Ioannou

Southgate Ward, London Borough of Enfield.

Response:

Classification: OFFICIAL

Dear Cllr Ioannou

Thank you for your recent Alley Gate enquiry and photos of the waste behind Chase Side.

A visit was undertaken following the receipt of your complaint in relation to the accumulation of waste/fly tipping within the land at the rear of Chase Side. The accumulated waste was found to be having a detrimental effect on the quality of life of others in the locality. This part of the land falls within the boundary of a private property and a Section 80 Environmental Protection Act 1990 Abatement Notice was issued on the landowner by the ward officer.

Most of the items here is bulk waste and has been there for some time. We do not have a statutory duty to investigate fly tipping on private land, however if we find any evidence, we can investigate the origin of the waste and issue Fixed Penalty Notices and we have received confirmation that the landowner is making arrangements to clear the land.

Alley gates are installed at the request and consent of residents who have access to the alley. Although the gates remain the property of the council the alley remains private land and therefore the responsibility of the residents/landowners.

The application states  that “Alley gates have proved to be successful in the borough reducing incidents of fly tipping and burglary. It is important that once the gates have been installed that they are kept shut and locked when not in use. The responsibility of keeping the alley clear will remain with the residents/landowners, another reason to keep the gate locked.”

The alley is private land and all residents have keys and access to the area. We cannot assign a ‘closing time’ to a gate and would be powerless to stop residents using the gates (and again leaving them open) after the designated ‘closing time’.

Your constituents can request an ally gating application online https://new.enfield.gov.uk/services/community-safety/alley-gates/

Yours sincerely

Dear Councillor Ioannou

Thank you for your e-mail of 23 December regarding dumped furniture and waste outside Deal or No Deal on High Street N14.

We cleared the dumping on 24 December.

We understand that the premises are no longer operating under the same owner and have been sold.  I have asked that the Environmental Crime Unit officer who was dealing with the issues at this site visit the new owner to ensure the same problem doesn’t continue.

Yours sincerely

Original Email and Response:

Dear Cllr Ioannou

Thank you for your recent Alley Gate enquiry and photos of the waste behind Chase Side.

A visit was undertaken following the receipt of your complaint in relation to the accumulation of waste/fly tipping within the land at the rear of Chase Side. The accumulated waste was found to be having a detrimental effect on the quality of life of others in the locality. This part of the land falls within the boundary of a private property and a Section 80 Environmental Protection Act 1990 Abatement Notice was issued on the landowner by the ward officer.

Most of the items here is bulk waste and has been there for some time. We do not have a statutory duty to investigate fly tipping on private land, however if we find any evidence, we can investigate the origin of the waste and issue Fixed Penalty Notices and we have received confirmation that the landowner is making arrangements to clear the land.

Alley gates are installed at the request and consent of residents who have access to the alley. Although the gates remain the property of the council the alley remains private land and therefore the responsibility of the residents/landowners.

The application states  that “Alley gates have proved to be successful in the borough reducing incidents of fly tipping and burglary. It is important that once the gates have been installed that they are kept shut and locked when not in use. The responsibility of keeping the alley clear will remain with the residents/landowners, another reason to keep the gate locked.”

The alley is private land and all residents have keys and access to the area. We cannot assign a ‘closing time’ to a gate and would be powerless to stop residents using the gates (and again leaving them open) after the designated ‘closing time’.

Your constituents can request an ally gating application online https://new.enfield.gov.uk/services/community-safety/alley-gates/

Yours sincerely

Original Email and Response:

Dear Councillor Ioannou

Thank you for your recent email raising the concerns of your constituent XXX about the accumulation of leaves in Queen Elizabeth’s Drive.

The majority of leaves have already been removed by mechanical sweeper.  The areas of pavement still affected by leaves are being cleared by a sweeping team today.

Yours sincerely

Original Email:

I would like to inform you if the following:
1. The sauna not working since end sep. Before steam room was not working for a few months. This happens quite frequently and reporting to staff results in no results.
2. Cleanliness and hygiene poor, sinks, showers, cupboards need frequent cleaning as attended by huge no if school children and public.
3.Swimming pool floor and edges not clean.
4. Hairdryers grills often blocked with fluff which is a fire hazard.
4. Now, I heard they may be closing the centre which will be disastrous for local people as this is a health and fitness issue.
Please investigate this state of affair and let me know.

Response:

Classification: OFFICIAL

Dear Cllr Ioannou

Thank you for forwarding the email below from a user of Southgate Leisure Centre.

I have spoken to the manager at Southgate Leisure Centre about the sauna and steam room and he confirmed that the steam room is working but the sauna is currently out of operation. I have asked for the sauna to be fixed as quickly as possible and will keep pressing to ensure this happens.

I carry out regular inspections at leisure centres and will check to make sure the centre is clean and well maintained. Fusion the operators of the leisure centres in the borough are gradually changing all clothing lockers at the centres to make them padlock operated, this because there have been ongoing issues with keys going missing for the key operated lockers. This will ensure there are sufficient clothing lockers available for all customers

There are no plans to close Southgate Leisure Centre, it is a very popular and well used facility.

We appreciate the customer taking the time to make contact, it is very helpful in ensuring that high standards are in place at the leisure centres.

Best Wishes,

Original Email:

Original Email:

Dear Department,

There is a tattered and battered BT box outside the KFC in Southgate that desperately needs replacing as the rain is causing ongoing damage.

Please can we fix this.

Response:

Classification: OFFICIAL

Dear Cllr Ioannou,

Thank you for passing us this information.

I have informed virgin media of their faulty apparatus outside KFC in Southgate.

Regards.

Original Email:

Due to the sensitivity of the email I cant disclose, but I can however mention that I managed to get the freedom pass for the person in Southgate who desperately needed it.

Response:

Good Morning Councillor Ioannou,

Thank you for raising this case to my attention.

I am sorry to learn of the delays that the family have ensured.  Unfortunately due to staff shortages, for one reason or another, the Freedom Pass applications have not been processed as promptly as would be anticipated.  For this I do apologise.

This morning I have approved the Freedom Pass application for XXX.  The Freedom Pass has been ordered from London Councils, who will post the Freedom Pass to the home address.  The pass will be delivered within 10 days.

I If there is any further assistance I can provide, please do not hesitate to contact me directly.

Kind Regards,

Original Email:

Dear department, BP,

This charger has only just been installed, less than two weeks now, and I have never seen it working. I have an EV and am frustrated that after calling customer services five times and mentioning you on Twitter to give you a nudge- still I haven’t even had a response.

Poor service, hasn’t been fixed, and residents are laughing at what is supposed to be a piece of positive progress.

Response:

Good evening Stephanos,

Thank you for your email.

We are aware of the fault and we have an engineer scheduled to attend this unit this Friday.

I apologise for any issue this might have caused.

Kind regards,

Sasha

BP Chargemaster