MEQ 23412 – Sainsbury’s Highlands Village

Original Email

Dear Department,

I am emailing to raise continued concerns about the provision of safety and general services at the Sainsbury’s at Florey Square, Highlands Village.

Last week a resident was approach by a man who said they were security, and wanted a lift-home.

On another occasion a homeless man was going up to cars asking for money and following shoppers as they go to their cars in the car park.

Another time the recycling of clothes facility was overflowing.

Cut a long story short these are just some of the issues at the store, and residents are getting more uneasy about the recent events there.

Can we maybe have a contact detail for Sainsbury’s?

Can’t find any details online….

Kind Regards,

Cllr. Stephanos Ioannou
Conservative Councilor for Southgate ward,
London Borough of Enfield


Dear Cllr Ioannou,

Thank you for your enquiry dated 18/05/20, in regards to Highlands Village.

I can confirm the Community Safety Unit prior to your enquiry had not received any reports of this nature. We previously received reports of youth disorder in the car park however this issue was resolved.

The ASB officer has contacted the Local Police team asking if they are aware of the issues and if so if we have any details of the alleged perpetrators. However he is still awaiting a response.

In order for us to fully investigate the concerns you have raised please could you provide us with the details of the constituents who have raised these concerns or provide them with our contact details either 0208 379 4612 or so we can gather further information.

Once we have gathered further information we will log a case on to the anti-social behaviour database and allocate it to an officer for investigation.

In regards to the waste issues, I can advise the recycling bins in the car park of Sainsburys Highlands Village have not been provided by Enfield Council as a residential recycling centre. All of the bins in this car park are privately contracted/owned by Sainsburys themselves.

We have received some reports in the past regarding these containers, however the condition of the recycling facility upon inspection was never a cause for concern.

Residents were advised to contact the store directly regarding their concerns.

The contact details for the Highlands Village store can be found here.

I hope this answers your enquiry.




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